Placing an order
You can place an order either in person, over the phone or via email, however stock or work required and delivery/collection times will not be allocated until either a deposit or payment in full is received. We accept payments by BACS, Credit/Debit Card and Cash. Orders require a 50% deposit in order to secure the booking and reserve the stock with the balance required the day before your event. Order cancellations incur a 20% admin and re-stock fee.
All products are checked prior to collection or delivery and our responsibility ends once the customer has taken delivery or left our premises with their balloons.
A refund or replacement will be issued to a customer when they supply all of the following:
1. Returned product
2. The transaction receipt
3. Proof that the item was damaged or faulty when it was received
If the product was damaged by the customer then we appreciate honesty and the manager will advise on the options.
Party Blowout strongly recommends that a competant vehicle is chosen for collection of your products. We will advise on how to use the space in the vehicle to achieve maximum efficiency. Balloons that are damaged or burst due to carelessness will not be replaced.
We deliver across Central Scotland and will advise you of the costs at time of purchase.
Our standard delivery slots are Monday to Saturday 8-9am, 9-11am, 11am-1pm, 1pm-3pm, 3pm-5pm. Sunday is by arrangement.
Wherever possible we will deliver to your desired time however if you have a specific timed request there may be an extra charge. Additionally we can deliver outwith the above times, costs can be discussed at time of ordering.